HSBC mobile banking app fails, leaving customers unable to access accounts


HSBC’s mobile banking app has crashed, leaving thousands of customers locked out of their accounts.

Neither personal nor business customers were able to use the app to transfer money or view balances.

Users saw an error message as they tried to log on that asked them to check back later, and giving a number to ring.

Keith Mortiss tweeted: “Mobile banking app not working AGAIN – sort this out HSBC, before I move my accounts.”

Sarah Drayton, said the app had been “playing up” all day, and Mary Birch said the failure was distressing.

Many users tweeted to the bank to ask what the problem was.

HSBC apologised and said it was working hard to fix the outage.

Source – Independent UK

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